1. Our agreement and who it covers
These Terms are an agreement with Vinchy Company Inc. (FileToWeb, we, us). They apply when you accept them to use the Service. You must be at least 18 and legally able to enter this agreement. If you accept for an organization, you represent that you have authority to bind it; that organization is the Customer. Otherwise, you are the Customer. An invited workspace member accepts the obligations applicable to an authorized user and does not, merely by joining, represent that they can bind the organization.
The Service includes our applications, document conversion, AI editing, tables, forms, workflows, hosting, exports, APIs, and integrations. Customer Content includes submitted files, text, images, data, prompts, instructions, and customer-specific output and versions. Output means the converted or generated materials delivered through the Service. Platform technology means our software and service infrastructure. Reading a customer-published page does not make a visitor a subscriber or impose subscription payment obligations.
Workspace owners and authorized administrators can manage members, content, permissions, integrations, API keys, and billing within their roles. Customers are responsible for authorizing these users and securing their accounts. An order or separately signed agreement may supplement these Terms; an expressly conflicting negotiated provision governs its subject matter.
2. Using the Service and publishing output
Subject to these Terms and your plan, you may create, convert, edit, export, embed, distribute, host, and publicly display Output through your websites, applications, and authorized CMS integrations. You may authorize personnel and service providers, including a web agency, to operate your workspace. You may not resell access to our hosted infrastructure or bypass subscription, credit, or security controls without our agreement.
New web documents default to Public unless your workspace has saved a different default or an authorized user or integration selects Private. Review visibility before submitting content: creating or converting a document with Public selected instructs us to make its published output available through public links as the workflow completes, without a further publication confirmation. Anyone who obtains a public link can access the published content, and others may copy, redistribute, or index it. An unlisted link is not a private access control. Choose Private before submitting content that should remain restricted. Private documents remain restricted until an authorized user or workflow changes their visibility. Tabular documents use their separate access controls.
We may retain working copies to provide editing, versioning, synchronization, and related functions. Workspace membership and editor access remain subject to authentication; Public does not grant account or editor access. Public document routes can expose published output, assets, and available downloads. APIs and integrations follow an explicit visibility choice or the workspace default; omitting a choice can therefore create public output. Review automated workflow settings before enabling them. You must have the authority and lawful basis for the publication you request, including for personal information about other people.
3. Customer content and continuing output rights
You and the relevant rights holders retain existing rights in submitted materials. You must have the rights and legal authority required for the processing, modification, transfer, publication, and improvement uses described in these Terms; exclusive ownership is not required. You authorize us and our service providers to receive, copy, store, analyze, convert, modify, and transmit Customer Content as reasonably necessary to provide and secure the Service, support you, comply with law, carry out your instructions, and perform the training and improvement uses permitted in section 4. This includes source materials, generated assets, editing history, and transfers to integrations you authorize, subject to the scope, data-protection limits, and retention rules below.
As between you and FileToWeb, we assign to you any transferable intellectual-property rights we own in customer-specific Output. For FileToWeb-owned components embedded in delivered Output, we grant a worldwide, non-exclusive, royalty-free, continuing license to use, host, reproduce, modify, and distribute those components as part of that Output. Third-party materials remain subject to their applicable rights and licenses. We do not guarantee that AI-generated material is unique, copyrightable, or free of third-party rights.
Expiration or termination of your subscription does not, by itself, terminate your rights to Output previously delivered to you. This does not promise continuing cloud hosting, API access, or editor access. Our platform technology remains ours or our licensors’.
4. AI processing and review
AI service providers process relevant source content, images, prompts, instructions, and output to perform conversion, analysis, and editing. By accepting these Terms, you grant FileToWeb a worldwide, non-exclusive, royalty-free license to use Customer Content first submitted under this version to evaluate, test, develop, train, and improve our accessibility, document-conversion, and editing workflows and the AI systems and models used in them. This can include reviewing examples, measuring errors, developing evaluation datasets, and training or fine-tuning models. This permission is part of the standard service agreement and applies to both Public and Private content, subject to the limits below; Private controls public access, not these permitted processing uses.
Within that scope, you also authorize FileToWeb to permit AI service providers to use the relevant Customer Content to train and improve their own workflows and supporting models. This is not permission for unrestricted resale, advertising, or any unrelated purpose. Before allowing a provider to use personal data for its own improvement purposes, we must identify its role and purposes, give the applicable recipient and processing notices, and establish the required lawful basis, contractual safeguards, and international-transfer arrangements. A provider acting only as our subprocessor may not independently train on personal data contrary to the Customer Data Processing terms.
These licenses cover only rights you can lawfully grant. Accepting these Terms is not consent from every person identified in Customer Content and does not override privacy law, confidentiality obligations, or a negotiated restriction. Where separate consent or other authorization is legally required, we obtain it before the affected use. Personal data subject to processor or service-provider restrictions is excluded from independent improvement use unless a lawful arrangement permits that use; otherwise we use data that is not personal or confidential, including data lawfully anonymized for that purpose. We do not expand permissions for previously submitted content merely by updating these Terms. Any use of that content beyond the prior permission requires the necessary additional authorization.
Improvement data is limited to what is needed for the stated purpose and retained only for that purpose and the applicable lawful retention period. Contact support@filetoweb.com about applicable rights, objections, deletion, or a different contractual arrangement. Removing a source record does not necessarily reverse learning already incorporated in a trained model; this does not limit any legally required deletion or remediation. Inference, security and abuse monitoring, support, and operational measurements may also occur. We do not promise zero provider retention or no authorized human access.
Conversion and AI editing can alter, omit, or misinterpret information. Review output before publication, especially numbers, deadlines, tables, eligibility rules, and substantive changes. Optional rewriting, summarization, and translation can change meaning. Automated checks and conversion are not an independent accessibility certification or legal opinion. These limitations do not cancel our express processing, security, or support obligations.
5. Customer Data Processing and Security
This section forms part of the agreement; it does not require a separate signature. For personal data in Customer Content that we process on your behalf, you determine the purposes and instructions as controller or business, and we act as processor or service provider to the extent those roles apply. We separately operate as controller for our account administration, billing, legal, and security purposes described in the Privacy Policy. Where FileToWeb or a provider lawfully determines an independent improvement purpose under section 4, it is responsible for the controller obligations that apply to that processing. A license in these Terms does not by itself change a legally required processor role or authorize incompatible use of personal data.
Processing covers receiving, storing, extracting, transforming, editing, displaying as instructed, exporting, synchronizing, securing, and deleting Customer Content for the duration of the service relationship and applicable deletion period. Data may include names, contact details, identifiers, document text and images, prompts, form submissions, and other information you choose to submit. Affected people may include your personnel, customers, residents, website users, and people described in your documents. You determine which supported data is submitted, provide required notices, and establish the lawful basis and authority for your instructions.
We process this data only on your documented instructions, including your use of features, settings, authorized integrations, and these Terms, unless applicable law requires otherwise. We inform you of a legal requirement before processing unless prohibited. We notify you if we believe an instruction infringes applicable data-protection law. We do not sell this data, share it for cross-context behavioral advertising, or use it for unrelated commercial purposes. We apply applicable service-provider restrictions on retaining, using, disclosing, and combining personal data.
We limit personnel access to authorized people who need it for service operations, requested support, or security and who are subject to confidentiality obligations. We maintain technical and organizational measures appropriate to the risk, including authenticated workspace access, access controls, and encryption in transit. We assess and maintain those measures as the Service changes. No system is absolutely secure; we do not claim a certification or exclusive processing location unless expressly agreed.
You generally authorize our use of subprocessors for the service functions described in the Privacy Policy, subject to applicable authorization requirements. We make the current list of relevant subprocessors, their identities, locations, and processing functions available to Customers through support@filetoweb.com. Where required, we provide that information before the affected processing begins so the Customer can authorize the subprocessors. We require relevant subprocessors to protect the data under written obligations appropriate to their processing, and remain responsible for their performance of delegated data-protection obligations as required by law. We give advance written notice of intended additions or replacements affecting Customer Content and an opportunity to raise reasonable data-protection objections before the change applies. If we cannot resolve an objection, we will discuss an alternative or termination of the affected service.
We notify the affected Customer without undue delay after becoming aware of a personal-data breach affecting Customer Content, provide information available to us, and cooperate in investigation and mitigation. Taking into account the nature of processing and information available, we assist with rights requests, security obligations, breach notifications, impact assessments, and regulator consultation where applicable. Customers remain responsible for their own regulatory and individual notifications.
We make available information needed to demonstrate compliance with applicable processor obligations and allow and contribute to legally required audits and inspections, with reasonable coordination and safeguards for other customers’ information. You may take reasonable steps required by applicable law to verify permitted processing and to stop and remediate unauthorized use.
At the end of the relevant services, we return or delete personal data in Customer Content at your choice, including existing copies, except where law requires retention. Export before closing your workspace or contact support to arrange return. Deletion covers our controlled copies and relevant subprocessors, subject to restricted backup cycles and required legal records; it does not erase independently held exports. We provide applicable retention and deletion information on request. International transfers require an applicable lawful mechanism; acceptance of these Terms is not consent to an otherwise unlawful transfer. Where required, appropriate transfer terms must be in place before the affected processing.
6. APIs, integrations, and open-source software
Protect API keys as credentials, give them only to authorized integrations, and revoke compromised keys. Keys permit actions within their configured scope, including submitting documents, retrieving output, and updating content. You authorize those transfers and actions, including use of credits, when connecting the integration. Do not evade rate limits, billing, or access controls. We may revoke or suspend credentials reasonably necessary to address abuse, security issues, or a material violation.
An update to these Terms does not by itself deactivate existing API keys or require their replacement. Existing integrations may continue under their previously applicable agreement pending acceptance of revised Terms, subject to normal authentication, permissions, plan, credit, rate-limit, and security controls. Continued API use alone does not record acceptance of revised Terms or grant new training or improvement permissions. Those expanded permissions require the Customer’s acceptance or other valid authorization before they apply to newly submitted content.
You are responsible for selecting integrations and securing the CMS, credentials, and administrators you control. Third-party services have their own terms and practices. FileToWeb-developed integrations remain our software; they are not characterized as unrelated third-party software. Open-source components are governed by their applicable licenses. These Terms do not restrict rights granted under those licenses. Hosted services and APIs remain subject to these Terms and the applicable plan.
FileToWeb and a connected CMS can retain separate copies. Revoking a key stops future authenticated operations; it does not automatically remove exported copies. Plugin deactivation, uninstall, and public-replacement settings have different effects. Follow the integration’s lifecycle documentation: uninstall can remove plugin-managed local artifacts. Export or back up copies you need to keep.
7. Subscriptions, credits, and payments
Prices, included credits, feature access, and billing intervals are disclosed at checkout. Stripe processes payments. Subscriptions renew for the selected interval until canceled through billing settings; cancellation normally stops the next renewal and paid access continues until the end of the paid period shown in your account. Account or workspace deletion is a separate action. Applicable taxes may be added.
Subscription credits roll over for one additional month. Prepaid credit packs expire six months after purchase. Credit usage depends on the operation and processing performed, according to the rates and estimates shown in the product. Estimates are not a guarantee of final usage for variable AI work. Review usage records and contact support about failed jobs, retries, or disputed charges; do not assume every retry is free or every failed operation consumes the same amount. Any correction or refund will be reflected in your account. Automated workflows can consume credits within their authorized settings.
Fees are non-refundable except where required by law or an applicable written refund commitment. Cancellation does not itself refund previously used credits or extend their original expiration. We do not activate an automatic top-up without your separate authorization. We give advance notice of price changes before they apply to a future purchase or renewal, and do not retroactively shorten the disclosed life of credits already purchased. Mandatory consumer, renewal, cancellation, and refund rights are preserved.
8. Acceptable use and complaints
Do not submit or publish material unlawfully, infringe rights, distribute malware, abuse credentials, access another customer’s workspace without permission, or disrupt the Service. Do not reverse engineer restricted platform technology except as permitted by applicable law or an applicable open-source license.
Unless expressly agreed and supported under appropriate safeguards, do not submit regulated health records requiring a business associate agreement, full payment-card data, passwords or authentication secrets, or restricted law-enforcement information. This restriction does not prohibit ordinary personal information that you are authorized to process under these Terms.
Send copyright or other content complaints to support@filetoweb.com with your contact information, the affected URLs, the work or right involved, and the basis of your complaint. We investigate, may restrict affected content, and may terminate repeat infringers in appropriate circumstances. This process is not a representation that FileToWeb has registered a DMCA agent or qualifies for every statutory safe harbor.
9. Cancellation, deletion, and exports
Canceling a subscription does not itself delete a workspace or revoke rights to delivered Output. Paid functionality ends according to your plan. Document visibility does not become public because billing stops. New web documents follow your workspace’s selected default; without a selected default, new web documents default to Public. You can select Private before creation. Existing documents keep their selected visibility, and a saved Private default survives cancellation.
You can request document deletion in the product and account or workspace deletion through available settings or support. Files with active processing may need to finish or be stopped before deletion. Deletion removes active records and initiates removal of associated stored objects; failures require retries and operational follow-up. Backup, security-log, and legally required record retention are addressed in the Privacy Policy. Contact support for deletion status or requirements that need an agreed deadline.
Export needed Output before deleting your workspace or ending access to a paid export feature. FileToWeb is not your sole archive or records-management system unless we expressly agree otherwise. Deletion in FileToWeb does not automatically delete copies in a CMS, downloaded files, or recipient-controlled systems. Withdrawing a CMS page does not automatically withdraw a separately public FileToWeb page.
We may reasonably suspend or terminate access for material violations, nonpayment, security threats, or legal requirements, with notice and an opportunity to resolve the issue where practicable. Ownership, continuing output rights, accrued payment obligations, confidentiality, applicable data-processing duties, and dispute provisions survive to the extent needed to give them effect.
10. Warranties, liability, and disputes
Except for express commitments in this agreement or a separate written agreement, and to the extent permitted by law, the Service is provided as is and as available. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation. These disclaimers do not override our express obligations or legally nonwaivable rights.
To the extent permitted by law, neither party is liable under this agreement for indirect, incidental, special, consequential, or punitive damages. FileToWeb’s aggregate liability arising from the Service or this agreement will not exceed the greater of $100 or the fees you paid us in the 12 months preceding the event giving rise to liability. These limits do not apply where prohibited by law, including liability that cannot lawfully be excluded or limited.
Washington State law governs, subject to mandatory applicable law. Disputes are subject to binding arbitration administered by National Arbitration and Mediation (NAM) in Seattle, Washington, except where applicable law requires otherwise or a separately signed agreement provides otherwise. Contact support@filetoweb.com first so we can attempt to resolve a dispute. Nothing in these Terms waives nonwaivable consumer rights or grants a public employee authority that applicable law does not permit.
11. Changes and contact
We will provide advance email or in-product notice of material changes, identify their prospective effective date, and request renewed acceptance when required. We will not apply expanded permissions to use Customer Content retroactively without the necessary authorization. We retain historical agreement records. Contact support@filetoweb.com if you need a copy of the terms applicable to your account. The Privacy Policy is a notice about our practices; optional consent is separate from accepting these Terms.
For questions, privacy requests, security concerns, or an accessible copy, contact Vinchy Company Inc. at support@filetoweb.com.